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Information Technology leader with more than 10 years of technology experience in high growth environments. Over 4 years of experience managing teams between 5-20 people and partnering with business leaders to achieve company goals. Interpersonal trust is critical in building strong teams. One cannot improve what one does not measure.

Experience

Head of IT Operations | April 2022 – Present
Cortica Inc.

●   Led Software Development, DevOps, and IT Engineering / Operations / Support.
●   Developed and operated an annual budget and continuously increased operational leverage.
●   Built a technology portfolio that consists of over 15 mission critical products and growing.
●   Drove strategic initiatives and staffing plans that scaled company 100 end-users to more than 1400.
●   Developed in-house patient appointment reminder system
●   Automated complex business processes that resulted in thousands of labor hours saved per year and increasing.

Director, IT Operations (promotion) | June 2019 – April 2022

●   Managed 7-person team that provided IT Service Delivery, Engineering, and Support to over 1400 users.
●   Designed in-house secure patient shared doc “portal” experience
●   Pioneered device configuration and security compliance program for thousands of registered devices.
●   Built a multi-regional service desk that fields more than 20,000 tickets per year.
●   Established 12 new offices and orchestrated technology side of acquisitions.

Information Security Engineer August 2017 – June 2019
J. Craig Venter Institute

- Led infrastructure decisions relating to network design, infosec, data availability, and recovery procedures
- Architected deployment of single sign-on and multifactor authentication to over 200 users
- Performed SOC2 internal and external risk assessments and certification process
- Created, communicated, and maintained security P&Ps compliant with NIST 800- 53
Systems Engineer | March 2016 – August 2017
Ingenu
- Supervised helpdesk support and IT engineering team in a 200-user environment
- Managed 2 data center environments totaling of 28 servers, 8 network devices, and 4 firewalls
- Managed and designed core networks, high performance compute, and storage for 24x7 uptime
Systems Administrator | October 2015 – March 2016
J. Craig Venter Institute
- Established operational excellence of systems including patch management and risk management
- Spearheaded the design, implementation, and maintenance of a monitoring and logging infrastructure
Network Systems Administrator | October 2012 – October 2015
Maxlinear
- Managed a large deployment of Palo Alto firewalls throughout global site locations
- Monitored more than 100 network devices to evaluate and improve network performance, utilization, and latency

Skills

Management 
Strategic Planning • Negotiation • IT Management • IT Strategy • Budgeting • Vendor Management • Compliance • Project Management • Digital Transformation • Information Security • Software Development • Contact Center • Cloud Solutions

Technical 
Amazon Web Services (AWS) • Azure • CI/CD • Network Design • Automation • UCaaS • SD-WAN • SSO • Programming • Microsoft Power Automate • Salesforce • Git • TypeScript/JavaScript • Node • Serverless • IT Infrastructure • CRM • Virtualization • SharePoint • Hardware • Windows • MacOS • Data Management • Website Development

Education

CISSP : Certified Information Systems Security Professional (ISC)²
BS : Computer Science [May 2018] California State University Monterey Bay
AS : Mathematics [May 2013] San Diego Miramar College
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